Cleaner Image Solutions Company Policies
Cleaner Image Soloutions} is dedicated to providing our clients the highest level of service possible. In order to do this effectively, we have created company-wide policies for the benefit of our staff and clients. We ask that each client read this document thoroughly prior to our first appointment so that any questions may be addressed.
We accommodate the schedules of many clients and we know that sometimes unexpected things come up. We do our best to adapt as much as possible.While we do our best to arrive as scheduled, there may be situations when we need to contact you to make a change.
We ask for a 48-hour notice if you need to change an appointment. This includes adding, rescheduling,or canceling an appointment.
Payment in full is due at the time of cleaning unless an invoicing arrangement for pre-payment has been made. We accept cash, checks, and major credit cards. A non-sufficient fund charge will be assessed if any check does not clear the bank.
We offer a 100% Satisfaction Guarantee. This means that if you are not satisfied with your cleaning, notify us within 24 hours and we will return to fix the problem.
We require a safe working environment, including people, property, and pets. Just as you expect our staff to ensure your safety as they are working, we must be able to make sure they will be safe as well. We ask that the areas around the items to be treated be clear enough to prevent injury or property damage.
We have insurance to cover liability for items that are lost and damaged due to our negligence. We are not responsible for any items that have not been properly protected or were already damaged before our arrival. Please put expensive or irreplaceable items up to ensure their security.
Pre-arranged access to your home – provide us with a key, security code, or garage door opener or make sure that someone is home when we arrive. If we are unable to get inside to clean, you will still be charged for trip visit.